AI & Automation

Business Automation Hub for a Logistics Operator

Warehouse logistics and supply chain operations

Client: Regional logistics operator  |  Services: Business automation, custom software

Challenge

Dispatchers copied data between spreadsheets, CRM, and billing tools—creating delays and invoice errors.

Solution

  • Central automation hub connecting scheduling, invoicing, and SMS notifications
  • Rule engine for SLA-based escalations
  • AI-assisted document parsing for proof-of-delivery uploads

Workflow improvements

  1. Job created in TMS triggers customer notification automatically.
  2. Completed jobs generate draft invoices for finance review.
  3. Exceptions route to supervisor queue with context attached.
Delivery truck leaving distribution center
Field operations synced with back-office systems in near real time.

Impact

Manual processing time dropped by 60% within the first quarter after rollout.